Terms and Conditions

• There is a 1 dog per person limit through sessions, multi dog households will require multiple handlers to conduct the session. All children (Under 16) must be accompanied by a guardian under close supervision.
• If a dog is struggling with the training environment the session may be cut short, or rescheduled at a new location. We want dogs to learn without distress.
• Please do not approach other dogs unless stated by trainer.
• You must report any accidents or injuries to the trainer, they are first aid trained and can offer advice until a vet is present.
• Chase Canines must be notified of any infectious diseases your dog may have come into contact with.
• In the event of extreme weather, illness (staff or dog), or lack of appropriate equipment walks may be swapped to home visit alternative.
• Bitches in season may still be walked/trained, however if you bitch attends group walks with intact males your walks may be cancelled throughout their season. Training sessions may be moved to quieter locations to avoid disturbing local dogs with scent.
• Please contact Kate directly for behaviour advice, not your walker.
• Payment is required by monthly invoices the 1st of every month. Failure to pay will lead to removal of service.
• No refunds will be offered if you cancel service with two weeks, or less notice, to cover loss of earnings for employees. Full refund or resheduled dates will be offered if your walker cancels.
• Chase Canines is not for loss /damage responsible for personal property.
• Chase Canines employees are DBS checked, insured with Cliverton and have animal first aid. For details of insurance cover please contact us.
• Home entry devices are stored securely and kept on person at all times, they are never left unlocked when unattened. A key copy is taken at our expense to ensure Kate the owner can access homes regardless of illness/absences.
• Chase Canines will always ensure equipment is safe however if not responsible for any damaged equipment.
• We are force free we will not use slip leads (Unless an emergency), choke chains, prone collars etc on your dogs. Failure to provide adequate equipment will result in termination of service.
• Refusal to walk, illness, injury or extreme weather walks will be altered to home visit.
• No walks at all will take place above 25degrees, or below -10degrees.
• Late payment for walks without notifying Chase Canines will incur a 20% fee on top of your invoice.
• You are responsible in informing us if your dog’s vet details, or medical status alters in any way. 

• You must inform us of any past or present physical or behavioural issues including bite history. All questions must be answered honestly to ensure a clear understanding of your dog’s needs and the support plan to be issued.
• You understand that there is no quick fix, behaviours at times cannot be altered but rather managed.
• Transparency is key, Chase Canines will always offer a referral if you are unhappy with service, or if the trainer believes you may need additional support.
• You assume sole responsibility for your dog’s behaviour, and any form of damage caused to property or person. You expressly waive and relinquish any claims against Chase Canines, the trainers are not responsible for your dog’s behaviour, prior, during or after training.
• You recognise that the services offered are designed to provide science led, force free advice and suggested protocols to follow to aid in training and behavioural modification. The onus is on you the client to do the work needed and to follow the guidance given.
• If at any time during the training, the trainers at Chase Canines reasonably believe that a dog is ill, abused, exhibiting aggressive, fearful, compulsive, anxious, phobic, or any behaviours that may interfere or endanger the health and safety of any participants or bystanders, including the dog, you agree that they may unilaterally end any training session. The dog’s welfare is always paramount. Some sessions may be cut short if the dog is exhibiting high levels of stress. This can be decided by the trainer or by you or any of the dog’s guardians.
• You understand that your participation and involvement is a key part of accomplishing the agreed-upon goals and objectives. It is the client’s responsibility to ensure they attend on the correct date, time and location for the service you have booked.
• During training sessions, your dog must be attended to and cared for at all times, kept under control on-lead (unless otherwise specifically instructed by the trainers) and cleaned up after.
• In unreasonable weather that is a threat to your animal’s safety an alternative service will be provided, not cancelled. i.e. A walk may be altered to an enrichment home visit.
• In an emergency where a dog is injured or loose protocol will be followed to ensure the animal’s safety is paramount, Chase Canines  is not liable but does have permission to make judgement decisions. 

To book, contact us via email, telephone, or Facebook Messenger with a brief description of your dog’s behaviour and training so far so that we can find the best service for you and your dog’s needs. We will then ask if we require any further information and advise you if we have provisionally held a place for you. Training sessions must be paid for up-front and are non-refundable, please make every effort to attend each session, even if you attend without your dog should they be unable to join us, you will learn regardless! If you are unable to attend for any reason, please let us know as soon as possible. Pet sitting requires a 20% non-refundable deposit in order to secure your dates.

To cancel a booking with more than 2 weeks’ notice, you will receive a full refund. When cancelling with less than 2 weeks’ notice no refunds will be given to ensure money is not lost when covering venue hire, staff, equipment and time. If there is a genuine reason to cancel or postpone please do explain as discretions can be made. All package bookings are non-refundable. Partial refunds are not offered for missed sessions or walks. Exceptional circumstances will be considered on a case by case basis. Reschedules will be honoured if discussed with your trainer. All packages are valid for six months. Please speak with us directly.

You understand and agree that we reserve the right to terminate this agreement at any time and refund your money in full or in part without any further liability or obligation to you.

If a service is to be cancelled due to circumstances beyond our control, a refund will not automatically be given but every effort will be made to rearrange a replacement training session/walk as soon as possible.

If you cancel a pet sitting booking within four weeks of your start date the full balance will still be required to cover staff loss of earnings.

Chase Canines classes, workshops and consultations are often documented to record progress. Photos and videos are shared on social media accounts to celebrate your achievements – by enrolling you agree for us to share publicly. Please let us know if you would like your dog’s achievements to be kept private.

Any information you provide will be regarded as confidential, and will not be shared with a third party without your consent unless the law enforcement or RSPCA does request it. Your details will be filed securely and added to each time we work together. You have the right to see all records we keep and can request they are destroyed at any time. Your records are kept both digitally and also in paper files. Records are kept for 3 months after you finish using our services.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using the information on our Contact page.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to or email us using the information on our Contact page. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Chase Canines training methods are centred on Positive Reinforcement which strengthens wanted behaviour through rewards, and Negative Punishment to reduce unwanted behaviour by removing what the dog finds rewarding such as treats, toys and attention.

Chase canines applies and advocates the use of reward-based training and behaviour equipment such as a clicker/marker, food, toys, agility equipment, body harness, flat collar, basket muzzle, training lines, Bach remedies, essential oils and flower essences. Aversive training methods and equipment designed to ‘correct’/punish are never used and are not permitted while your dog is receiving training/ treatment with Chase Canines.